What's included in all tiers?
All tiers include unlimited messages, unlimited users, HIPAA compliance, SOC 2 Type II security, and ongoing platform updates. You'll never pay per message or per user.
How long does implementation take?
Implementation timelines vary by tier: Minimal (2-3 weeks), Essential (4-6 weeks), Premium (6-8 weeks), and Enterprise (8-12 weeks). This includes setup, training, and custom integrations.
Can I upgrade or downgrade tiers?
Yes! You can upgrade anytime to access more features. Downgrades are processed at the end of your billing cycle. Our team will help you transition smoothly.
Is there a setup fee?
Setup fees vary by tier and complexity. Essential tier has a one-time $2,500 setup fee. Premium and Enterprise tiers have custom setup fees based on your integration needs.
Do you offer annual discounts?
Yes! All tiers receive 15% off when paying annually. This also locks in your pricing for the entire year, protecting you from any rate increases.
What kind of support do I get?
Support varies by tier: Minimal (email during business hours), Essential (priority support + quarterly strategy), Premium (24/7 support + dedicated CSM), Enterprise (white-glove executive support).
